Tuesday, December 29, 2009

two calls to comcast

one of our accounts got shut off. I called comcast business support to make a payment.

800-391-3000

1st prompt: new or existing crusty

2nd prompt: Zip Code

3rd prompt: tech support, billing....

4th prompt: account details menu

so comcast takes your phone number and zip code, then authenticates you into an account.

In this particular case it happed to not be my account. I before I realized what was happening, I heard info on last payment date/amount, total balance due. hung up.

call #2

existing crust
zip
tech support --> Human

name, address, phone number

three accounts pop (account from 1st call was not one of them).

tech support explanation was that phone number links accounts across all comcast boards (biz/residential).

busted.

5 comments:

Customer.Connect.Melissa said...

Hello!

I apologize for the troubles. Please email our team at the address below. We'd be happy to assist.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa

Dent said...
This comment has been removed by the author.
Anonymous said...
This comment has been removed by a blog administrator.
royal said...

Nice Sharing!
We have an website auctionwebsitescript, Which provide professional Auction Script Software offers flexibility and advanced features that are simple to deploy and easy to manage.

Thanks
Penny Auction Software

royal said...

Hi,
Faljo.com - Your online source for Online Auctions, Online Shopping, Car Auctions and much more. Buy and Sell with our Online Auction community today, the World's online marketplace. Just Sign up and begin to buy and sell everything in auction now.

Thanks
Car Auction